RESCHEDULING OF BOOKING
Rescheduling your travel date to any future or prior date, will be done subject to availability and on extra payment of 10% of the total tour cost. This will be permitted only if informed at least 30 days before journey date. In case the rescheduling is requested in less than 30 days prior to the arrival, then the booking would be treated as cancelled and a fresh booking will be given subject to availability, and the refund will be given as per cancellation policy.
Cancellation Policy
If passengers wish to cancel their booking then they will have to payfollowing cancellation charges:
Less than 30 days before Journey — 30% of amount
Less than 20 days before Journey — 50% of amount
Less than 10 Days before Journey — No Refund
NOTE: -. Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party. As any amount transferred by the passenger shall be considered that the passenger has read and accepted all the terms and conditions mentioned in the package. Exact Schedule can be advised before a day of departure. Above mentioned schedule is tentative just for understanding the operational system & timing. Things can be changed last moment due to any operational or weather changes.
BAD WEATHER/FORCE MAJEURE SITUATIONS POLICY
- Where bad weather, technical snags, or any force majeure reason beyond our control resulting in your flight being delayed or cancelled, in this case we will not be liable in any way for the cancelled or delayed flight. However, refund will be given to clients as per our refunds policy only. Any kind of inconvenience caused because of cancellation of flights which is beyond our control, No refund, compensation or reimbursement for accommodation, transportation, meals, or any sort of travel expenses will be compensated to the passenger.
- After commencement of tour, if the aircraft has to return mid-way due to weather/force majeure conditions, guests will be charged for the flying time of the sector getting cancelled @ INR 95,000/hr plus GST, over & above the additional services rendered to the guest.
- New Do Dham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top priority, over the back-log passenger(s) of previous days(s).
- Our obligation toward this tour is up to the 4N5D period of your Do Dham yatra. Under no circumstance, we shall increase the 4N5D period for the guests, since we have advance bookings every day, hence carry forward of passengers will not be possible. In the mentioned period, we shall try to cover maximum Dhams for the guests that is possible, subject to weather conditions and other operational barriers.
- Additional night halt charges shall be payable by the guests to hotel on direct payment basis, who continue to stay in the hotel accommodation arranged by us during the bad weather day halts.
- In case for 05 straight days there is no flying due to any force majeure reason, guests will be given full refund toward the Heli-tour booking, minus the flight preparation charges (as per the cancellation/refunds policy).
- We shall try to cover the maximum Dhams possible for the guests in the 4N5D tour period in case any force majeure disturbance occurs. And, for the unutilized Do Dham sectors, guests would be given refund by us as per calculating flying time, our refunds policy and terms and conditions.
- We shall not fly to Harsil after 1200 hrs, under any circumstance, due to turbulent wind conditions.
- In case force majeure disturbance remains for most part of the day, we shall plan the flights in the best possible way, subject to the remaining time-at-hand during the day, the operational restrictions and the weather forecast/conditions on the respective date. Planning of flights is as per the sole discretion of our crew.
- Our crew shall solely decide the planning of flights for the Do Dham groups, since we have to cater for multiple number of groups, that are stranded at each Dham in case of Bad weather/Force Majeure situation.
- No additional ferry flights shall be borne by us under any circumstance. If any passenger(s) require ferry flights to be operated for them in emergency on personal request, cost for the same shall be charged to the party @ INR 95,000/hr plus GST.
- In regards to the guests stranded at Kharsali/Harsil/Kedarnath/Badrinath, if any group requests to cancel their tour on their own desire and come down before their scheduled return date, the arrangement of vehicle for their return journey by road shall be done by us, however, cost for the same shall be borne by the guests on direct payment basis. No refunds are applicable in case guests wish to cancel & return mid-tour.
- Any increase in government levied taxes/royalties after the confirmation of booking, would be extra chargeable to the guests. Payment of any increase in government levy will be mandatory before the commencement of tour.
